Job Summary
- The Hotel Assistant Manager supports the Hotel Manager in the daily operations of the hotel to ensure excellent guest service, efficient staff performance, and smooth running of all departments.
- The role involves supervising staff, resolving guest issues, enforcing hotel policies, and ensuring operational standards are me
Key Responsibilities
- Assist the Hotel Manager in overseeing daily hotel operations
- Supervise front desk, housekeeping, food & beverage, and security teams
- Ensure high standards of customer service and guest satisfaction
- Handle guest complaints and resolve issues promptly and professionally
- Monitor staff attendance, discipline, and performance
- Enforce hotel rules, policies, and standard operating procedures (SOPs)
- Assist in staff scheduling and duty rosters
- Ensure cleanliness, safety, and maintenance standards across the hotel
- Support recruitment, training, and onboarding of new staff
- Prepare daily reports and operational updates for management
- Step in as acting Hotel Manager when required
Qualifications & Requirements
- Minimum of HND / B.Sc Degree in Hospitality Management or related fields
- 2 - 5 years experience in hotel operations or supervisory role
- Strong leadership and people-management skills
- Excellent communication and problem-solving abilities
- Good knowledge of hotel operations and guest relations
- Ability to work flexible hours, including weekends and holidays
- Computer literacy (hotel management software is an advantage
Key Skills:
- Leadership and teamwork
- Customer service excellence
- Conflict resolution
- Time management and multitasking
- Attention to details.