Koolboks is a sustainable cooling solutions startup that designs and distributes solar-powered refrigeration products — like freezers, chillers, and ice makers — especially for places with limited or unreliable electricity access, such as many communities and small businesses across Africa.
Job Summary
- The Credit Repossession Manager is responsible for managing and overseeing the repossession of assets linked to delinquent credit accounts.
- This role ensures compliance with legal and regulatory requirements, minimizes financial losses, manages vendor relationships, and maintains professional customer engagement during the recovery process.
- The position plays a key role in reducing non-performing assets (NPAs) while protecting the organization’s reputation.
Key Responsibilities
Repossession Strategy & Execution:
- Develop and implement repossession strategies aligned with company credit risk policies.
- Monitor delinquent loan accounts and initiate repossession actions when necessary.
- Ensure timely recovery of secured assets (vehicles, equipment, property, etc.).
- Track repossession performance metrics and recovery rates.
Vendor & Field Agent Management:
- Appoint, train, and manage repossession agents and third-party vendors.
- Monitor field activities to ensure compliance with ethical and legal standards.
- Evaluate vendor performance and negotiate service-level agreements (SLAs).
Legal & Compliance Oversight:
- Ensure repossession activities comply with applicable laws and regulations.
- Coordinate with legal teams on litigation cases and disputed repossessions.
- Maintain documentation and audit trails for all repossession activities.
- Handle customer complaints related to asset seizure.
Risk Management & Reporting:
- Analyze portfolio delinquency trends and recommend risk mitigation measures.
- Prepare weekly/monthly repossession and recovery reports for senior management.
- Maintain data accuracy within credit and collections systems.
Customer & Stakeholder Management:
- Engage with delinquent customers to negotiate settlements or voluntary surrender of assets.
- Work closely with Credit, Collections, Legal, Operations, and Finance teams.
- Support customer resolution strategies to minimize escalation and reputational risk.
Key Performance Indicators (KPIs)
- Recovery rate on repossessed assets
- Turnaround time (TAT) for repossession cases
- Reduction in non-performing assets (NPAs)
- Compliance audit scores
- Vendor performance metrics.
Qualifications & Experience
Education:
- Bachelor’s degree in Finance, Business Administration, Law, or related field
- Professional certifications in Credit Risk or Collections (preferred).
Experience:
- 2-4 years of experience in credit risk, collections, or asset recovery
- 1 years in a supervisory or managerial role
- Experience managing third-party recovery vendors.
Skills & Competencies:
- Strong knowledge of credit risk management and repossession laws
- Negotiation and conflict resolution skills
- Analytical and reporting capabilities
- Leadership and team management
- High ethical standards and regulatory awareness
- Strong communication skills.