Grace Moni Limited is a financial services provider at the nexus of technology and professional financial services in Africa. We were birthed to address a gap in financial inclusion, in line with the Maya Declaration; a global initiative for responsible and sustainable financial inclusion that aims to reduce poverty and ensure financial stability for the benefit of all.
Role Summary
- The NYSC Customer Care Assistant will support the company by contacting customers, responding to enquiries, providing accurate information about services, and assisting clients in completing required forms.
- The role focuses on delivering excellent customer experience and maintaining proper customer records.
Key Responsibilities
- Call customers to follow up on applications, documentation, and service updates.
- Respond to customer enquiries via phone, WhatsApp, and in-person visits.
- Guide customers in completing application forms correctly.
- Provide accurate information about company products and services.
- Maintain and update customer records and contact details.
- Escale complex issues to the appropriate department.
- Follow up with customers to ensure issues are resolved.
- Assist in onboarding new customers.
- Maintain professionalism and confidentiality in handling client information.
- Support administrative and operational tasks when required.
Skills & Competencies:
- Customer service orientation.
- Active listening skills.
- Problem-solving ability.
- Patience and empathy.
- Good record-keeping skills.
- Professional telephone etiquette.
Benefits
- Monthly allowance / stipend (N30,000 - N40,000 monthly).
- Professional work experience.
- Opportunity to learn customer relations and financial services operations.
- Possible retention after service year based on performance.