About Us
We are an international company operating in the dietary supplements and health & wellness industry. Our mission is simple and impact-driven: to help people improve their health and quality of life.
We work with both existing and new customers who have already shown interest in our products. Our sales approach is consultative — understanding customer needs and offering solutions that address real health challenges.
About the Role
This position is ideal for a results-driven call center leader who believes in execution, discipline, and accountability — not excuses or market-blaming.
As Head of Call Center / Country Sales Lead, you will be fully responsible for one call center in Lagos, owning results end to end: people, processes, sales performance, and revenue.
You will receive strong operational support from Headquarters (scripts, quality assurance, analytics, CRM, telephony systems, and training methodologies). Your core responsibility is managing people and execution on the ground in Lagos — identifying issues quickly and fixing them effectively.
You will report directly to the Country CEO, while working closely with HQ teams (Chief Commercial Officer, Sales Operations, and Quality).
Key Responsibilities
People & Team Leadership
- Recruit, onboard, and manage sales operators in Lagos
- Control attendance, scheduling, discipline, motivation, and productivity
- Handle performance management, disputes, and terminations when required
Sales & Revenue Ownership
- Drive sales using consultative selling techniques (needs diagnosis / SPIN)
- Ensure strong closing discipline across the team
- Take full ownership of call center sales performance and revenue
Coaching & Quality Control
- Conduct regular call monitoring and quality assessments
- Run 1:1 coaching sessions, objection-handling training, and group coaching
- Continuously improve call quality, customer experience, and conversion rates
Cash on Delivery (COD) Funnel Management
Manage the full COD funnel:
- Productivity → Conversion → Paid Orders
- Reduce cancellations and returns by enforcing proper expectation-setting
- Train the team to professionally handle objections and follow-ups
Operations & Reporting
- Set daily and weekly sales targets and operational priorities
- Enforce strict CRM discipline with zero tolerance for data manipulation
- Prepare daily reports, weekly plan vs. actuals, and escalations to HQ
HQ Collaboration
- Implement HQ standards, scripts, and improvements locally
- Provide structured market feedback from Lagos to HQ (what works / what doesn’t)
Who We’re Looking For
Must-Have Requirements
- Proven experience managing a sales call center team in Nigeria
- (Team Lead, Supervisor, or Head of Call Center)
- Strong consultative selling skills (selling through questions and diagnosis)
- High discipline and respect for rules, clean data, and honest numbers
- Experience in recruitment, onboarding, and termination
- Basic to good confidence working with CRM systems
Nice-to-Have
- Experience with Cash on Delivery (COD) sales models in Nigeria
- Understanding of buyout, cancellation, and return rates
- Excel / Google Sheets skills (reporting, summaries, pivot tables are a plus)
- Advanced experience with CRM systems and call center analytics
What We Offer
- Fixed Base salary (Based on experience)+ performance-based bonus, tied directly to Lagos market results
- Transparent bonus system — strong performance equals higher earnings
- Full support from HQ: training, QA feedback, scripts, CRM & telephony tools
- Fast career growth with a clear path to senior leadership roles
- Multicultural, performance-driven work environment
- Direct connection between daily actions and financial results
Selection Process
- Introductory call with the Country CEO (Nigeria)
- Interview with Headquarters
- Short test / mini-case based on a sales funnel scenario
- Second interview with HQ + test assignment presentation
- Final discussion and job offer