Customer Experience Officer at God Is Good Motors - GIGM

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Lagos, Nigeria Full Time

Job Description

Key Responsibilities

  • Sell bus tickets at GIGM terminals to walk-in guest
  • Make and/or change travel reservations for walk-in guests using the online booking system
  • Create and maintain guest reservation records
  • Resolve service problems by clarifying the guest complaint via phone, email, and in person
  • Forward booking/traveling reschedule request to the concerned unit
  • Serve guests by providing service information related to traveling schedule, fare, and payment
  • Announce arrival and departure information using the public address system
  • Assist in guest luggage check-in
  • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  • Adhere to the company’s policy on guaranteed reservations and no-shows.
  • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
  • Promote the online booking, app downloads and other products and services of the company to customers.

Requirements

  • Interested candidates should possess a relevant qualifications with years of work experience.

Job Summary

Salary

200000

Job Type

Full Time

Location

Lagos, Nigeria

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