Customer Experience Officer at God Is Good Motors - GIGM

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to traveling schedule, fare, and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Requirements

• Interested candidates should possess a relevant qualifications with years of work experience.