Customer Service & Reception Officer at EKO Hotels & Suites

Requirements:

• Minimum of two (2) years’ proven experience in a hotel front desk or customer service role.
• Bachelor’s Degree / National Diploma in Hospitality Management, Business Administration, or related field.
• Strong knowledge of front office operations and hotel reservation systems.
• Excellent communication, interpersonal, and telephone etiquette skills.
• Professional appearance and customer-focused attitude.
• Proficiency in Microsoft Office and hotel management software is an advantage.

Key Responsibilities:

• Welcome guests and ensure smooth check-in and check-out procedures.
• Handle reservations, guest inquiries, and complaints professionally.
• Maintain accurate guest records and billing information.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Manage cash transactions and prepare daily reports.