Our hotel , VIRGINROSE RESORTS is looking for a professional Receptionist with a minimum of Two years experience to join our already thriving team and who will be responsible for;
RESPONSIBILITIES
- Greeting and welcoming guests upon arrival.
- Performing all check-in and check-out tasks.
- Answering inquiries from guests about hotel services, facilities, and hours of operation.
- Managing online and phone reservations.
- Informing customers about payment methods and verifying their credit card data.
- Registering guests collecting necessary information (like contact details and exact date of their stay).
- Ensuring all guest information is accurate and up to date.
- Providing information about the hotel, available rooms, rates and amenities.
- Responding to clients complaints in a timely and professional manner.
- Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.
- Upselling additional facilities and services, when appropriate.
- Maintaining updated records of bookings and payments.
- Maintaining a clean and organized front desk area.
REQUIREMENTS
- Candidates should possess a degree in hotel management or other relevant field.
- Work experience as a Hotel Front Desk Agent, Receptionist.
- Experience with hotel reservations software, like Biodux is a plus.
- Customer service attitude.
- Excellent communication and organizational skills.