Job Overview
The Information Technology & Digital Solutions Associate will lead the administration, optimization, and strategic implementation of the company’s IT infrastructure and digital solutions, with a strong focus on Microsoft 365 and cloud-based collaboration platforms. The role requires a proactive professional who can drive digital adoption, enhance operational efficiency, and ensure robust cybersecurity practices, while supporting IT-related projects and providing guidance to staff on technology usage.
Key Responsibilities
- Support the Head of Department in administering and optimizing Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Exchange, ensuring staff can collaborate efficiently and securely.
- Assist in the management, configuration, and maintenance of IT infrastructure, including hardware, software, and networks, while identifying opportunities to improve system performance.
- Proactively monitor IT systems, troubleshoot issues, and implement solutions that minimize downtime and improve overall reliability.
- Manage user accounts, permissions, and access rights, ensuring compliance with company policies, security protocols, and data protection standards.
- Identify, recommend, and implement digital solutions and workflow improvements that enhance productivity and operational efficiency across teams.
- Provide technical guidance, training, and support to staff on IT systems, Microsoft 365 tools, and collaboration platforms, fostering adoption and best practices.
- Assist in planning and executing IT projects, including system upgrades, new application deployments, integrations, and digital transformation initiatives.
- Maintain and update backup procedures, disaster recovery plans, and cybersecurity measures, ensuring systems and data are safeguarded against risks.
- Liaise with vendors, consultants, and external partners for IT procurement, maintenance, and solution integrations, ensuring timely and effective delivery.
- Prepare reports on IT performance, projects, and initiatives, providing insights to the Head of IT and proactively suggesting improvements to strengthen departmental outcomes.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years’ experience in IT management, Microsoft 365 administration, digital solutions implementation, or related roles.
- Strong expertise in Microsoft 365 Administration, including Teams, SharePoint, OneDrive, Exchange, and advanced security configurations.
- Proven experience managing IT infrastructure, cloud platforms (Azure, AWS, Google Workspace), and enterprise-level collaboration tools.
- Solid understanding of network architecture, LAN/WAN, Windows and macOS systems, and cybersecurity best practices.
- Experience with ERP/CRM systems, database management, and workflow automation is advantageous.
- Demonstrated ability to lead IT projects, implement digital solutions, and drive change management.
- Strong analytical, problem-solving, and communication skills, capable of advising management on IT strategy and operations.