Job Description
- The Fulfillment Admin (Control & Documentation) is responsible for ensuring all customer orders are accurately processed, properly documented, and verified before packing begins.
- The role focuses on order control, reconciliation, courier categorization, and tracking accuracy to support efficient fulfillment operations.
Key Responsibilities
- Print daily customer orders from Shopify
- Reconcile printed orders against Shopify order counts to ensure accuracy
- Categorize orders by courier type (GIG, DHL, Port Harcourt deliveries, Protocol)
- Generate and print DHL shipping labels
- Upload correct tracking numbers after dispatch
- Handover verified and reconciled order sheets to the packer
Maintain accurate daily fulfillment records, including:
- Orders received
- Orders processed
- Orders handed over to the packer
- Courier-wise order breakdown
Qualifications
- Minimum of OND in Business Administration, Logistics, Supply Chain Management, or a related discipline
- HND or Bachelor’s degree is an added advantage
- 0–2 years’ experience in an administrative, logistics, warehouse, dispatch, or e-commerce fulfillment role
- NYSC completion or exemption is an advantage (where applicable)
- Prior experience handling order processing, reconciliation, documentation, or dispatch coordination is desirable
- Basic familiarity with e-commerce platforms (e.g., Shopify) or willingness to learn on the job
- Working knowledge of courier and dispatch operations in Nigeria (e.g., DHL, GIG, local dispatch riders) is an advantage
- Basic proficiency in Microsoft Excel or Google Sheets for daily reporting and reconciliation