A Waitress is responsible for ensuring a guest in a restaurant, bar, or other dining area has a positive experience at Limewood Villa hotel establishments by exhibiting excellent customer service.
Your duties include greeting guests and taking their orders, communicating with members of the kitchen about orders, and carrying meals or beverages to the correct tables.
Responsibilities
Greeting guests and escort them to their tablesand taking drink and food orders.
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
Staying attentive to the needs of guests in the dining area.
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
Communicate order details to the Kitchen Staff.
Delivering food from the kitchen to the guests.
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
Following health code standards with regards to the handling of food.
Prepare tables by setting up linens, silverware and glasses.
Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
Inform customers about the day’s specials.
Offer menu recommendations upon request.
Up-sell additional products when appropriate.
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Carry dirty plates, glasses and silverware to kitchen for cleaning.
Deliver checks and collect bill payments.
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
Follow all relevant health department regulations.
Excellent presentation skills.
Team spirit.
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
Attentiveness and patience for customer.
Active listening and effective communication skills.
Requirements
Interested candidates should possess an OND / NCE / SSCE with relevant experience.