Avetium Consult is a Business Process Outsourcing and Technology solution company incorporated in Nigeria. Avetium Consultis what happens when top experts of top multinationals from diverse fields and similar values come together to deliver transformational solutions.
Responsibilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Requirements
- BSc / HND in any related field.
- Minimum of 2 years experience as a call centre representative (Ghana speaking)
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
Salary
N180,000 / Month.