As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service. Your responsibilities include:
- Responding to customer inquiries via phone, email, or in-person.
- Resolving complaints and issues promptly and efficiently.
- Maintaining up-to-date records of customer interactions.
- Ensuring adherence to the bank’s service standards and policies.
- Assisting customers with product and service information, transactions, and account management.
Skills & Requirements:
- Strong communication and interpersonal skills.
- Ability to handle customer queries with patience and professionalism.
- Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).
- Previous experience in customer service is advantageous but not mandatory.