Our client in the health and fitness industry is looking to hire a highly organized and process-driven Customer Service & Operations Specialist. The ideal candidate is detail-oriented, tech-savvy, experienced in managing customer interactions and operational workflows, with a proven ability to drive excellent customer satisfaction. This individual must be confident in taking ownership of daily operations, improving processes, and ensuring smooth cross-functional collaboration in a fast-paced environment.
KEY DUTIES & RESPONSIBILITIES
- Serve as the primary point of contact for customer inquiries, complaints, and requests.
- Oversee and manage daily operational and administrative activities to ensure seamless customer experiences.
- Monitor workflows, identify inefficiencies, and implement process improvements.
- Plan, coordinate, and support internal and external events, liaising with vendors and service providers; track budgets, logistics, and post-event reporting.
- Maintain accurate documentation and operational records.
- Ensure high levels of customer satisfaction by addressing operational and service issues promptly.
- Prepare operational reports, performance summaries, and customer engagement metrics.
- Support leadership with scheduling, resource planning, and operational insights.
- Develop and implement strategies to improve member retention and engagement.
- Monitor inventory levels of office and operational supplies; ensure timely replenishment.
- Ensure studio rooms and facilities are fully prepared, organized, and optimized for daily operations.
QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 4–5 years of experience in customer service with operations or administration exposure.
- Experience in project management and event coordination.
- Strong understanding of operational processes and CRM systems.
- Highly organized with strong attention to detail.
- Tech-savvy and comfortable using digital tools, reporting software, and CRM platforms.
- Excellent customer service, problem-solving, and interpersonal skills.
- Ability to take ownership, work independently, and thrive in a fast-paced environment.