Key Responsibilities
Customs & Documentation
- Prepare, verify, and submit import and export documentation, including:
- Commercial invoices
- Bills of lading / airway bills
- Packing lists
- Certificates of origin
- Form M
- PAAR
- Liaise with customs authorities, freight forwarders, shipping lines, and internal teams to resolve clearance issues.
- Vet supplier documents before shipment to ensure accuracy and compliance.
- Track shipments, monitor clearance stages, and ensure timely processing to avoid delays or penalties.
- Maintain accurate and organized records of all customs transactions and related documents.
Data Analysis & Reporting
- Analyse customs and trade‑related data to identify:
- Clearance delays
- Documentation errors
- Penalties and inspection trends
- Duty, tariff, and tax exposures
- Develop reports and dashboards tracking:
- Import/export volumes
- Clearance timelines
- Customs costs and savings opportunities
- Provide data‑driven insights and recommendations to improve documentation processes and operational efficiency.
- Conduct periodic audits of historical customs records to ensure compliance and accuracy.
Customer & Stakeholder Collaboration
- Serve as a key point of contact for customs documentation queries.
- Work closely with internal teams to ensure smooth coordination across the clearance process.
- Support continuous improvement initiatives by identifying gaps, risks, and optimization opportunities.
Key Performance Indicators
- Accuracy and completeness of customs documentation.
- Reduction in clearance delays and documentation errors.
- Timeliness of shipment processing and bank documentation (Form M, PAAR).
- Quality and relevance of data insights and reporting outputs.
- Compliance with customs regulations and internal controls.
Qualifications
Who We Are Looking For
- Bachelor’s degree in Logistics, Supply Chain Management, Business, Economics, Statistics, or Data Analytics.
- 2–5 years of experience in customs documentation, freight forwarding, or trade compliance.
- Proven experience in data analysis within operational or compliance environments.
Competencies & Skills
- Strong knowledge of customs procedures, import/export regulations, and HS codes.
- Advanced proficiency in Excel; experience with Power BI, Tableau, SQL, or similar tools is an advantage.
- High attention to detail and strong analytical skills.
- Excellent communication and stakeholder coordination abilities.
- Ability to manage tight deadlines in a fast‑paced logistics environment.
- Ability to interpret and present complex data clearly.
- Logistics industry experience preferred.