A warm personality, attentive, and smartly presentable.
Committed to delivering high levels of customer service.
Responds courteously and efficiently to queries and problems from guests and system users.
Ensures cleanliness of all data equipment and computer rooms.
They must be a self-starter, alert, energetic, responsible, and flexible.
Responsible for the smooth functioning and coordination of vendors for GuestInternet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
Ability to troubleshoot hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, , email accounts, and also support for the underlying server/desktop infrastructure.
Should be capable of doing Root Cause Anaylsison a problem.
Must know the Network fundamentals, general network setup, and device configuration.
Good knowledge of server hardware, Disk storage technology, and I/O devices.
Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
Background in highly available systems and image capture/management systems.
Extensive knowledge of Active Directory, Management, and Implementations.
Prepare and implement Preventive Maintenance Schedulefor all IT hardware and software.
Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
Prepare Policies and procedures for the IT Department and the user department.
Managing Disaster Recovery Process and ensuring regular daily backup is taken.
Anti-virus setup and day-to-day support.
Able to plan, assign, and take the report from the IT team.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
Ensure that policies and procedures relating to PCI compliance are updated.
Maintains a system error/progress log book and deals with reported problems.
Responsible for ensuring that ITAuditpoints are implemented as per relevant Standard Operating Procedures.
Monitors and maintains a proper inventory of hardware and software licenses.
Is aware of IT SecurityPolicies and ensures implementation through regular staff training.
Keep updated with the latest hotel technology and security risks regularly.
Able to perform other IT or Systems-related tasks assigned by the management.
Requirements
Bachelor's degree in Information Technology, Computer Science, or related field.
Proven experience in IT support or administration.
Strong technical knowledge of computer hardware, software, and networks within hospitality setting.
Excellent problem-solving and troubleshooting skills.
Familiarity with operating systems, such as Windows, Linux, and macOS.
Knowledge of network protocols, security principles, and best practices.
Ability to prioritize tasks and work under pressure.
Excellent communication and interpersonal abilities.
Attention to detail and accuracy in work.
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.