Job Summary
- The Admin – Data & Communications Management Executive is responsible for managing organizational data, digital communications, and online engagement platforms to support efficient operations, decision-making, and stakeholder interactions.
- This role is a data-driven, technology-enabled approach to managing large-scale online customer interactions, internal communications, and reporting.
- The role requires a strong IT background, hands-on experience with online CRM tools, large customer service environments, and data visualization for management reporting.
- The position supports management by ensuring data integrity, actionable insights, and seamless communication across internal teams and external stakeholders..
Key Responsibilities
- Manage and maintain centralized databases for customers, projects, vendors, and internal operations.
- Administer and optimize online CRM platforms for large customer service operations, ensuring accurate data capture, updates, and reporting.
- Coordinate online customer communication channels (email platforms, CRM portals, ticketing systems, dashboards).
- Develop and manage data dashboards, visual reports, and performance metrics for management review.
- Analyze operational, customer, and service data to identify trends, gaps, and improvement opportunities.
- Ensure data accuracy, integrity, security, and compliance with company policies.
- Support interdepartmental communication through structured reporting, documentation, and digital collaboration tools.
- Plan, coordinate, and track service-related activities across Operations, HSE, Engineering, Sales, and Marketing using data-driven tools.
- Prepare periodic reports on service delivery, customer engagement, response time, and system performance.
- Support online marketing, digital communications, and brand visibility through data-backed insights.
- Maintain document control systems, digital records, and audit-ready documentation.
- Provide technical support for CRM usage, data tools, and reporting systems to internal users.
- Liaise with IT vendors, system integrators, and software providers as required.
- Continuously improve processes through automation, analytics, and system enhancements.
- Professionally manage all prospective and actual customers of the company.
- Represent SCSP in exhibitions, trade shows, and others.
- Active use of Customer Relationship Management (CRM) tool.
Qualifications & Experience
- BA / BSc Degree from an accredited university, preferably in Information Technology, Computer Science, Data Science, Information Systems, Communications Technology, or related field.
- 2–5 years’ experience in data management, online customer service platforms, CRM administration, or digital operations.
- Proven experience working with large online customer databases or high-volume customer service environments.
- Strong proficiency in data visualization and reporting tools (e.g., dashboards, analytics platforms, advanced Excel)
- Strong time management skills -- ability to prioritize and meet deadlines
- Diligent work ethic- must be self-motivated and take a proactive approach to work schedule
- Demonstrated ability to thrive under pressure in in a fast paced, entrepreneurial environment.
Skills & Competencies:
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills for client interactions.
- Attention to detail and high standards for data/document accuracy.
- Ability to manage multiple projects and deadlines simultaneously.
- Proficiency in MS Office, CRM tools, and cloud-based collaboration platforms.
- Analytical mindset with problem-solving capabilities.
- Ability to work independently in a hybrid environment.
Key Interfaces:
- Clients / Stakeholders
- Project Managers / Technical Teams
- Sales, Marketing & Operations Teams
- Regulatory or Compliance Bodies
Travel Requirements: