Job Summary
The E-Commerce Executive is responsible for leading and managing Westgate Technologies’ online sales channels across all digital platforms. This role overseas the company’s e-commerce strategy, online store operations, digital merchandising, customer experience, analytics and revenue growth initiatives. The ideal candidate will have strong experience in managing e-commerce platforms, digital marketing, analytics and online sales strategies – particularly within the ICT hardware, gadgets, consumer electronics, or retail technology space.
Key Responsibilities
- Oversee daily operations of Westgate’s online store (website, marketplaces, and digital platforms
- Develop and execute e-commerce sales strategies to meet monthly, quarterly and annual revenue targets
- Ensure product listings, pricing, inventory and promotions are up to date
- Implement upselling, cross-selling, bundling and promotional strategies to improve conversion rates
- Manage online budgets, ROI and revenue projections
- Coordinate with IT and graphics teams to maintain website speed, UX/UI quality and overall platform functionality
- Troubleshoot technical issues and escalate promptly to technical teams or vendors
- Create and optimize product descriptions, images videos and technical specifications
- Ensure accurate categorization, SEO optimization and brand consistency
- Work with marketing team to design e-commerce banners, landing pages and sales campaigns
- Oversee the end-to-end online customer journey
- Collaborate with logistics and warehouse teams to ensure timely and accurate order fulfillment
- Resolve escalated customer complaints, refunds and service issues
- Implement customer satisfaction metrics such as NPS, feedback loops and chat support enhancements
- Track e-commerce KPIs: conversion rate, AOV, traffic, CAC, abandonment rate, repeat customers etc.
- Prepare weekly performance reports for executive management
Please note that your employment is subject to a periodic performance contract with clearly defined Key Result Areas and Key Performance Indicators.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Marketing, Computer Science or related fields
- 3-5+ years experience in E-Commerce Management, preferably in ICT, tech retail, gadgets, consumer electronics or fast-paced retail
- Strong understanding of digital commerce platforms
- Solid experience with digital marketing tools (Google Analytics, Facebook Business Suite, Shopify/Shopify Plus, WooCommerce and other SEO tools)
- Advanced Excel/Google Sheets skills – ability to analyze data and make data-driven decisions
- Excellent communication, leadership and project management skills
- Strong problem solving capability and ability to work in a fast-paced environment
Key Competencies
- E-Commerce Strategy & Execution
- Digital Merchandising
- Data & Analytics
- SEO & SEM Knowledge
- Customer Experience Management
- Budget Management
- Product & Inventory Management
- Project Management
- Vendor & Marketplace Management
Compensation
- Competitive Salary (based on experience)
- Performance Bonus
- Training and Professional Development Opportunities
Equal Opportunity Employer: All qualified candidates are encouraged to apply regardless of gender, background or disability