Logistics & Supply Manager at Shuttler

Description

Requirements

• Minimum of 7 years of professional experience in Operations Management, Logistics, Supply Chain, or Fleet Management, with at least 2 years in a supervisory or management role.
• Experience in Account Management or Business Development where you helped clients or partners grow their business.
• Experience with route optimization software and fleet management systems.
• Strong vendor management and negotiation skills, particularly with third-party transport operators.
• Excellent communication, problem-solving, and real-time decision-making abilities for resolving operational disruptions.
• Proficiency in using data to track fuel efficiency, fleet utilization, and partner profitability.

Responsibilities

Supply Growth & Green Fleet Strategy

• Lead the Acquisition team to identify and onboard new vehicle partners to meet the target for new qualified vehicles.

• Aggressively source and onboard energy-efficient vehicles (CNG, Hybrid, EV, or high-efficiency fuel vehicles) to diversify our energy mix, reduce carbon footprint, and operating expenses

• Develop specific value propositions to attract HNIs to own and finance vehicles on the Shuttlers platform.

Partner Capacity Building & Development

• Move beyond simple retention by actively helping our vehicle partners grow their own businesses.

• Advise key partners on fleet management best practices, maintenance scheduling, and driver management, enabling them to expand their capacity from single-vehicle owners to fleet operators.

• Create "Growth Playbooks" or workshops that help partners manage their growing fleets effectively alongside Shuttlers’ demand.

Trip Fulfillment & Cost Optimization

• Collaborate with the business team, ensuring that client and internal requests are met with speed and efficiency (98% Fulfillment Rate).

• Secure vehicles that are not only cheaper but fuel-efficient, ensuring better margins for Shuttlers and lower operating costs for partners.

• Ensure buffer provision for all active trips while reducing the cost of alternative options during downtime

Partner Retention & Relationship Management

• Manage the Supply Retention team to build strong, lasting relationships, achieving a 90% Retention Rate.

• Conduct regular business reviews with partners to show them their growth trajectory and areas for operational improvement.

• Ensure payment timeline is strictly adhered to across all business lines

• Ensure timely renewal of the contract for all active partners

Strategic Initiatives: Fleet Academy

• Project Lead: Spearhead the setup and launch of the Shuttlers Fleet Academy.

• Ensure the Academy curriculum includes modules on "Eco-Driving" and energy-efficient vehicle maintenance.

Product Utilization and Reconciliation

• Collaborate with the product team to ensure the provision of all tools needed by the supply operations team for seamless operations
• Ensure at least 90% adoption and utilization of the partner dashboard by all active partners
• Ensure process and tools adherence by the supply operations team.
• Ensure the partner's reconciliation report is shared with the finance team by the 5th day for the previous month.
• Achieve 100% adoption of the Shuttlers pricing calculator and other products available to the team while collaborating with the product team.