Property & Hospitality Manager at Forza Apartments

About the Role

• We are seeking an experienced and customer-focused Hospitality Manager to oversee the daily operations of our shortlet apartment.
• The ideal candidate will ensure a seamless guest experience, manage property upkeep, supervise staff, and maintain high hospitality standards.

Key Responsibilities

• Oversee day-to-day operations of the shortlet apartment.
• Manage guest check-ins, check-outs, and inquiries promptly.
• Ensure rooms and facilities are clean, well-maintained, and guest-ready.
• Supervise and coordinate housekeeping, maintenance, and support staff.
• Handle guest complaints and resolve issues quickly and professionally.
• Maintain booking schedules, coordinate with online platforms, and manage occupancy rates.
• Monitor budgets, expenses, and inventory for supplies.
• Uphold safety, security, and compliance standards.

Requirements

• Candidates MUST reside in Porthacourt.
• Candidates should possess a Bachelor's Degree, HND / OND qualification.
• Minimum of 3 years’ experience in hospitality management, hotel operations, or similar role.
• Strong leadership, communication, and customer service skills.
• Knowledge of booking platforms (e.g., Airbnb, Booking.com) is an added advantage.
• Ability to work under pressure and handle multiple tasks efficiently.
• Good problem-solving and organizational skills.