The Front Desk Officer is the first point of contact for clients visiting or contacting the fashion house. The role is responsible for delivering excellent customer service, managing client appointments, coordinating bespoke fittings, and ensuring smooth daily studio operations.
Key ResponsibilitiesClient Reception & Experience
- Welcome clients warmly and professionally into the studio.
- Manage walk-in and scheduled client appointments.
- Create a luxury, organized, and friendly studio experience.
- Handle client inquiries in person, via phone, WhatsApp, email, and social media DMs.
Administrative & Studio Support
- Maintain the appointment calendar for designers and tailors.
- Keep client records and databases up to date.
- Prepare daily sales and visit reports.
- Ensure the front desk, waiting area, and showroom remain neat and presentable.
- Support basic cash handling and POS operations.
Communication & Brand Representation
- Uphold the brand’s tone, etiquette, and image at all times.
- Handle client complaints politely and escalate when necessary.
- Support promotional activities, launches, and trunk shows.
- Encourage repeat business through follow-ups and relationship management.
Qualifications & Requirements
- 1–3 years experience in customer service, front desk, retail, or fashion studio roles.
- Good knowledge of fashion terminology, fabrics, and sizing (advantage).
- Strong verbal and written communication skills.
Personal Attributes
- Well-spoken, presentable, and confident
- Warm, courteous, and client-focused
- Highly organized and detail-oriented
- Discreet and trustworthy
- Ability to multitask in a fast-paced studio environment