Responsible for creating as well as maintaining a long-term relationship with their customers so as to represent the store in a positive manner and achieve sales goals while ensuring further business.
Key Responsibilities
Greet customers and determine their wants and needs
Discuss quality, type and number of merchandise required for a particular purchase
Recommend merchandise based on the individual requirements
Advise customers on care and utilization of merchandise
Explain the advantage and use of merchandise to customers
Answer customers’ questions satisfactorily
Assist in displaying merchandise
Build customer confidence by offering them suggestions and opinions
Document sales by creating and updating customer profile records
Process card payments and cash
Stock shelves with merchandise
Answer queries from customers
Report problems and discrepancies to the supervisor
Balance cash registers with receipts
Deal with customer complaints
Work with established rules, mostly with brands
Attach price tags to items on the shop floor.
Requirements
Minimum of Senior School Leaving Certificate
Sales experience is an added advantage
Must have a confident disposition, and be able to treat customers with respect
Must be polite, helpful, and regular in attendance
Strong ability to stand or move about the department all through working hours
Ability to adhere to company policy and procedures in carrying out all assigned duties
Good written and verbal communication skills to relate effectively with customers, co-workers, and management
Strong ability to relate effectively with co-workers and work in a team to achieve store goals
Must have knowledge of inventory techniques
Must maintain smart dressing and appearance and be articulate in speech.