Job Summary
- To ensure that products are repaired/maintained according to laid down company procedures.
Objective
- To effect repairs/maintenance of company products.
Responsibilities
- Repair of inverter board, AVR and other electrical/electronic devices up to PCB level using soldering machine.
- Complete routine and non-routine maintenance i.e. Inverter, etc.
- Attend to all complaints as relating to technical faults on all the products.
- Receive incoming defective products from RMA officer.
- Verify all returned products to ascertain the defectiveness of the product.
- Diagnose the product to confirm the fault and proffer solutions.
- Clarify with the customer, if necessary, the fault to confirm the product faults before repairs.
- Carry out the repairs of the defective product base on the diagnosis and other discovered problem.
- Document the repairs’ part used for billing by the RMA officer.
- Test the repaired product(s) to confirm the product proper functions.
- Perform other function assigned.
KPI's
- Achievement of targets.
- Volume and Quality of repairs.
- Timely completion of routine and non-routine repairs.
- Positive attitude to work.
- Adherence to company rules, policies and procedures.
Requirements
- Minimum of OND / NABTEB or equivalent in Electrical/Electronics Engineering.
- 2-4 years of relevant and progressive experience.
- Good business communication (including written and verbal) skills.
- Expert presentation and interpersonal skills.
- Good carriage, professional appearance and outlook to work.
- Strong business ethics.
Competency Required:
Skills:
- Repair of electrical/ electronic devices.
- Problem solving/Troubleshooting.
- Strong interpersonal skills
- Soldering of PCB skills.
Knowledge:
- Electrical Installation
- Customer Service
- Product knowledge
- Inverter, Battery, Solar & Stabilizers (AVR).
Attitude:
- Result Orientation
- Positive Mindset
- Self-Starter
- Hardworking
- Adaptive & Flexible
- Team worker
- Models company ideals.