JOB PURPOSE
- Oversee all activities under the Agency, Inclusion/distribution and ensure effective monitoring and compliance with policies, regulations, and other requirements.
- Provides leadership and strategic guidance for all Regional Managers to drive financial Inclusion initiatives.
- Leads product management, Sales, forecasts, income generation and monitoring at the different stages of product evolution for the regions under supervision.
KEY RESPONSIBILITIES
Product Development & Management
Responsible for overall Inclusion and Distribution Product Management (involves strategy on planning, budgets, product/service development, pricing, marketing, sales and distribution).
- Focus on and drive BVN & NIN enrolments across all regions.
- Lead, motivate, and develop the agency and inclusion team to ensure that business objectives/ desired outcomes are achieved.
- Responsible for championing product development, innovative solutions, and strategic management in acquiring businesses (Web & Point of Sales), Merchant Services and growing overall transaction revenues in line with the Bank’s Financial Inclusion strategy.
Business & Strategy Development
- Provide strategic Financial Inclusion management, by identifying business growth opportunities (market penetration, market expansion, new markets, and new products/services) and deliver through the most cost-effective channel appropriate to the respective segment.
- Implement Bank-wide go-to-market strategy for new initiatives, working with all relevant departments / stakeholders to drive execution.
Product Portfolio Management
Drive sustainable growth and acquisition of new customers through development and maintenance of quality products, propositions, and solutions pertinent to the Financial Inclusion.
- Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Inclusion Segment.
- Drive customer-led propositions for the Financial Inclusion business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
- Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Other key responsibilities
Monitor the performance of subordinates, regions/areas of responsibility and adherence to procedures which include periodic staff appraisal with consequence management measures/recommendations for non-performance.
- Manage and drive innovation process that identifies strategies, business and process opportunities through “out-of-the-box” ideas to increase volume, value, market share and profitability.
SKILLS NECESSARY FOR JOB FUNCTION
Strong leadership skills with demonstrated competences in championing high performance management.
- Excellent product and project management skills.
- Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.
- Excellent communication, planning, organization, problem solving and analytical skills.
- Extensive knowledge of the bank’s policies and procedures.
EXPERIENCE
- Minimum of 8 years’ experience in financial services, Fintech, and business development. Spent at least 3 years in senior management role.
- Experience in Marketing, Sales product management, Agency Banking, and/or digital financial services
- The candidate must have direct responsibility for customer acquisition and retention. For clarity, it is not sufficient to have been a Product Manager.
- Demonstrated consistent high performance in role(s) held in the last three years.