Job Summary
- The Receptionist for the Radiotherapy Unit will serve as the first point of contact for patients and visitors, providing a welcoming and efficient front desk experience. This role combines patient-facing responsibilities with strong administrative and computer skills to manage scheduling, digital records, and departmental coordination. By ensuring smooth communication and accurate documentation, the Radiotherapy Receptionist supports clinical staff, enhances patient experience, and contributes to KCTC’s compliance with local and international standards.
Key Responsibilities
- Greet patients, families, and visitors warmly, creating a professional and supportive first impression.
- Manage appointment scheduling, confirmations, and rescheduling for radiotherapy sessions using digital systems.
- Maintain and update electronic patient records in compliance with confidentiality and JCI standards.
- Handle incoming calls, emails, and inquiries, directing them to appropriate staff.
- Support radiotherapy staff with administrative tasks, including report preparation and data entry.
- Provide patients with clear information about appointments, procedures, and next steps (non-clinical guidance only).
- Monitor patient flow to minimize waiting times and improve service efficiency.
- Assist in preparing documentation required for accreditation and audits.
- Coordinate with finance for billing, receipts, and payment-related documentation.
- Ensure reception area and radiotherapy waiting spaces remain clean, organized, and welcoming.
- Escalate patient concerns or complaints appropriately while maintaining empathy and professionalism.
- Participate in training and quality improvement activities within the radiotherapy unit.
Qualifications
- Minimum of OND/HND/Bachelor’s degree in Office Administration, Business Administration, Computer Science, or related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with hospital information systems (HIS), electronic medical records (EMR), or scheduling software preferred.
- Certification in customer service or IT skills (advantageous).
Experience Requirements
- Minimum of 2–3 years’ experience in an administrative, customer service, or front desk role.
- Prior experience in healthcare, hospital, or diagnostic services is an advantage.
- Demonstrated ability to use computer systems for scheduling, documentation, and reporting.
Core Competencies & Skills
- Excellent computer and digital record management skills.
- Strong communication and interpersonal abilities.
- Empathy, patience, and professionalism when interacting with patients.
- Ability to multitask, organize, and manage time effectively.
- Detail-oriented with strong documentation and accuracy skills.
- Team player with adaptability to fast-paced healthcare environments.
- Commitment to confidentiality, integrity, and patient-centred care.
Key Performance Indicators (KPIs)
- Accuracy and timeliness of patient scheduling and record updates.
- Patient satisfaction scores related to reception and front desk services.
- Compliance with documentation, confidentiality, and JCI standards.
- Efficiency in handling patient flow and minimizing waiting times.
- Responsiveness and professionalism in managing inquiries and complaints.