CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.
Job Purpose
- The Community Manager will support the implementation of the program's community management plan in five (5) states by fostering active engagement among program participants and stakeholders.
- The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program.
- The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.
Key Responsibilities
Community Building and Engagement:
- Lead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.
- Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.
- Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.
- Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.
Participant Support and Coordination:
- Act as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.
- Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.
- Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
- Support the resolution of participant issues and promote a consistently positive program experience.
Communication and Content Development:
- Support the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.
- Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.
- Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.
Monitoring and Reporting:
- Monitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.
- Collect and analyze feedback to inform continuous improvement of community strategies.
- Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
- Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.
Inclusion and Accessibility:
- Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.
- Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.
Key Performance Indicators
- Community Building and Engagement
- Participant Support and Coordination
- Monitoring and Reporting
- Inclusion and Accessibility
Qualifications
Education:
Experience:
- 5 - 8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
- Proven experience working with marginalized populations, especially youth and women, is a strong advantage.
- Familiarity with managing both online and offline communities, including social media platforms and community forums.
- 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
- Demonstrated experience managing community outreach teams, engagement officers, or volunteers.
Skills and Competencies:
- Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
- Organizational and multitasking abilities to manage multiple community activities simultaneously.
- Knowledge of digital tools and platforms for community engagement and content sharing.
- Problem-solving skills to address participant challenges and promote positive outcomes.
- Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
- Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
- Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.
- Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
- Proficiency in using community feedback and data to improve service delivery and participation outcomes.
- Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.
- Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.
Additional Information:
- Please note that this position is offered on a renewable fixed-term basis and onsite role to be based in Lagos Nigeria.