Manage and coordinate the operations within the technical hub(s) to achieve prompt resolution of technical faults within the business units as well as drive the disconnection-reconnection activities.
Role Accountabilies
Accountable and responsible for resource management and allocation within the technical hubs • Oversees the activities of both the disconnection/reconnection and technical fault teams.
Responsible for prioritisation of all activities assigned to the technical hubs from the control centre ensuring the business derives optimal value for every activity within the hubs
Accountable for planning and scheduling of all activities within the hub operations • Monitors adherence to SLAs agreed between the technical hubs and other parts of the business
Track the monthly performance targets of both DC-RC as well as technical teams via the MPR (Monthly Performance reviews)
Compile and share weekly performance reports for the Technical Department Leadership
Propose new plans and strategies to continue improve the performance of hub operations by driving operational excellence
Provides periodic reports to management on effectiveness and efficiency of the technical hubs
Ensure prompt resolution and restoration of power equipment within agreed time following downtime in the system.
Collaborate with supporting Departments, Business Units and in ensuring operational efficiency of hub operations Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
Carry out any other duties as requested by Management.
Requirements
Bachelor's degree or it's equivalnet in Electrical Engineering, Mechanical Engineering, or a related technical field.
Minimum 10 years relevant work experience, from related sector/ organisation with demonstrable understanding of the logistics/ distribution management process.
Skill and Competencies:
Operations Management
Materials Management
Logistics Management ▪ Safety and Health Compliance
Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP) and customer data systems